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Dear (Canned) BBC…

From: Maurizio Morabito
Date: Wed, Oct 13, 2010 at 12:23 AM
Subject: Re: BBC Complaints – Case number CAS-327440-R2KY4P
To: “complaintresponse@bbc.co.uk” <complaintresponse@bbc.co.uk>

Dear Mark

Thank you for replying.

You have completely misunderstood what my complaint was about. Actually, I do not think you have read a single word of it, and most likely yours is just a canned reply.

In the faint hope you are (still?) a human being, and not some computerised automated answering system, let me simply say that you have said not a peep on how to justify a third of an article about the Royal Society being devoted instead to Bob Ward’s views about the Global Warming Policy Foundation.

And _that_ was what my complaint was and still is about.

saluti/regards
maurizio

On Tue, Oct 12, 2010 at 3:14 PM, complaintresponse@bbc.co.uk
<complaintresponse@bbc.co.uk> wrote:
> Dear Mr Morabito
>
> Reference CAS-327440
>
> Thanks for contacting the BBC.
>
> I’m sorry to read from your email that you felt there was some bias in an
> article by our science correspondent, Pallab Ghosh on the BBC website. I
> note that you felt the opinions of Bob Ward were irrelevant and that the
> article is biased towards him.
>
> The BBC is committed to impartial and balanced coverage when it comes to
> this issue.
>
> There is broad scientific agreement on the issue of climate change and we
> reflect this accordingly; however, we do aim to ensure that we also offer
> time to the dissenting voices.
>
> Flagship BBC programmes and articles on our website have all included
> contributions from those who challenge the general scientific consensus
> recently and we will continue to offer time to such views on occasion.
>
> We’re guided by the feedback that we receive and to that end I’d like to
> assure you that I’ve registered your complaint on our audience log. This is
> a daily report of audience feedback that’s circulated to many BBC staff,
> including members of the BBC Executive Board, programme makers, channel
> controllers and other senior managers.
>
> The audience logs are seen as important documents that can help shape
> decisions about future programming and content.
>
> Thanks again for taking the time to contact us.
>
>
> Kind Regards
>
> Mark XXXXX
> BBC Complaints
> http://www.bbc.co.uk/complaints

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  1. 2010/10/13 at 06:40

    The BBC ‘Complaints’ ‘system’ has become a bad parody of Vogonic proportions that even Douglas Adams would struggle to match.

    I once had two responses, about totally different issues, that were near identical, from the insincere apology for the delay, through the daft claim that their colleagues in editorial ‘cared deeply’, to the total ignoring of the points being made, to the smug dismissal that they are fine with it and it’s now in a file labelled “Beware of the Leopard” and all boxes were now neatly ticked.

    Which may explain why their bunker mentality problems are compounding.

    If you broadcast only, eventually your listeners will get fed up not being heard.

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